Mobilise, our mobile workforce management software, is designed to meet the unique needs of field workers. Our mobile workforce management application empowers your team to capture intelligent data and access crucial information on the go. Manage your mobile workforce effectively, ensuring efficient service delivery. Experience the benefits of mobile workforce management software first-hand with Mobilise.
By removing the need for admin and manual data entry, staff spend more time delivering services.
With more time to focus on service delivery and access to all required job information, your staff are best equipped to deliver a leading service to your customers.
Ensure staff comply with processes and capture all required information that can then be easily evidenced and reported upon.
Mobilise provides field staff with an easy to use solution that provides the ability to efficiently capture all required information associated to each job. While at the point of service users can use the solution to complete job related forms, take photographs, capture signatures and record any other details that are required to complete the task.
This information then automatically updates back office systems, enhancing data accuracy and removing the need to manually update records at a later stage.
All staff are provided with a clear overview of the work that has been assigned to them, including the background details of each visits such as location, date/time, service user details and the specific tasks that are required. Special instructions can also be added to each visit, so the users is fully aware of all aspects of the job before it begins.
Each job is also supported with an approved workflow that the user updates as they progress through the job. This enhances visibility of the status of each job, while also ensuring that all required steps are completed and that services are being delivered to the high standards expected.
For more complex services, users often need to refer to additional information to either access additional contextual details, or guidance on appropriate actions that may be required. Mobilise provides users with access to all appropriate background information, that offers the support needed to ensure great service delivery.
Ensure access to all necessary background information and contextual details with Mobilise. This feature is crucial for understanding complex cases and taking informed actions, enabling superior service delivery first-time.
Access a vast library of resources, including previous case records, regulatory overviews, photographs, and instructional documents. This diverse library supports users in every aspect of their job, providing them with the tools for effective service execution.
Understanding connectivity challenges in remote areas, Mobilise ensures that all critical information is attached to the job and readily available offline. This feature guarantees uninterrupted access to essential resources, ensuring consistent service quality regardless of the user’s location.
Goodbye to 20 pages forms, where half of the questions are not relevant to the job that is being undertaken… Mobilise provides organisations the ability to create and customise forms that can be accessed and completed on the device via a range of data entry methods, such as drop down menus, photographs, voice recordings or where required, free text.
Providing a smarter way to complete forms, Mobilise offers a dynamic approach, where only the relevant questions are presented to the user to complete. This can be based on a number of things, such as the job type, status, or answers to previous questions. On whole, this enables users with a quicker, more efficient way to collect the information needed.
Mobile workforce management (MWM) refers to software or services designed to manage employees working outside a traditional office environment. This software can schedule, monitor, track and analyse fieldwork, encompassing the management of field-based staff who perform service delivery, repair, or maintenance tasks. Leveraging technology like laptop computers, smartphones or tablets, mobile workforce management helps organisations create a more effective working day for teams operating in the field or on the move.
A workforce management mobile app ensures that organisations can keep track of field-based teams while providing access to real-time information from anywhere. Real-time access to information and seamless communication ensure that field workers are always informed and equipped to perform their tasks efficiently. Workforce management apps can automate attendance tracking, improve data accuracy, and reduce payroll errors. They offer an intuitive way for various worker types to report hours worked and absences in real time, enhancing productivity and operational effectiveness.
A mobile workforce operates from any location within their organisation’s remit, offering numerous benefits. It boosts productivity, enhances employee satisfaction, reduces costs, and provides flexibility to respond quickly to business needs. Mobile workforce management software further streamlines and automates processes, improving overall organisational efficiency and effectiveness.
A mobile workforce consists of employees working outside a traditional office environment. An example of a mobile workforce would be a team of technicians employed by a telecommunications company who install and repair internet, phone, and network services at customer locations. Some key characteristics and tasks of this mobile workforce include:
A mobile workforce allows the company to maintain a high level of service and responsiveness while minimising downtime and ensuring that customer issues are addressed promptly and efficiently.
Managing a mobile workforce presents several challenges, such as scaling processes, ensuring employee satisfaction, addressing security and privacy concerns, maintaining productivity, and selecting the right management tools. Mobile workforce management software addresses these issues by providing clear communication platforms, enhancing flexibility, and allowing employees to work from anywhere. These tools also include features to protect sensitive data, comply with regulations, maintain transparency, and set clear productivity standards. Effective communication and information sharing facilitated by the software strengthen and unifies the mobile workforce.
