With many years of service management experience in this sector, we understand that Ports and Airports often face unpredictable fluctuations in service demand. This unpredictability can stem from seasonal travel changes, unexpected weather conditions, port delays, and rigorous entry checks.
Shift rota’s that don’t meet staff expectations nor are flexible enough to change if employee requires time off leads to poor working conditions and attrition of skilled labour which in turn leads to expensive recruitment costs or reliance on third-party contractors to take on the gap in resources.
Ultimately inflexible and gaps in resources impacts customer satisfaction and has a knock-on impact on the supply chain that provides services in ports and airports. For example, the distribution and end businesses of goods received into Ports and the retail chain delivering services across airports can see diminishing margins due to poor service delivery at source.
“Their combination of insight, software and employee engagement meant that the process of changing shift patterns was smooth, despite the impact of Brexit and COVID. We were able to implement the new ways of working quickly and see the benefit sooner.”
Join Steve Firth, Rostering Sales Specialist and Chris Webb, Rostering Consultant as they explain how to deliver an effective workforce rostering solution for your organisation. They will also discuss Totalmobile’s ‘Organise’ and the value it can deliver along with a handy 10 point checklist on how to get started.
Workforce Rostering – The Complete Guide provides a comprehensive introduction to modern rostering and shift planning, defining what workforce rostering is and looking specifically at what modern rostering solutions can do for you.
Click here to speak with our field service experts today. We have delivered transformational field service projects across the Logistics sector, and our team will explore solutions tailored to your business requirements.
