We empower Telco providers of FTTP (Fibre-to-the-premises) with a fully integrated field service management platform.
95% +
job completion rates
33%
increase in tasks carried out per day
50%
reduction in staff attrition
Thousands of field engineers are automatically scheduled each day with Totalmobile’s Telco solutions
A fully automated platform of field-service management capabilities
Solutions that adapt and innovate in order to deliver reliable, fast and sustainable services for Telco providers and their customers
Full Integration with Existing Systems
By utilising a low or no-code approach we provide Telco providers a tailored solution platform without additional cost or specialised in-house skills.
An Automated Scheduling solution
Ensuring the right field service engineer, with the right skill isat the right place and time for both planned and in-day change.
Delivering Exceptional Customer Experience
Totalmobile offers a customer portal which enables real-time communication between customers and field engineers, allowing visible tracking of repairs and maintenance status.
Our experience meeting your challenges
The Telco landscape is rapidly changing. With Gov’t legislation mandating fibre to 99% of UK premises by 2030.
From Planners and Schedulers spending unnecessary hours manually scheduling build and repair works and ensuring the right field service engineer is at the right place at the right time, to the FTTP engineers spending too much time manually working out the most efficient way to do their jobs.
Totalmobile provide an end-to-end field service management platform which seamlessly connects to company’s existing tech stack to provide full automation across your workforce.
Benefits of our technology in your sector
Enhancing Operational Efficiency
Customer demand has escalated the need for fast, reliable internet and communication services so meeting this demand the field-based employees require the right tools to work out the most efficient way of doing their job and allowing customers to track the status of the work to be completed in real-time.
Seamless Integration for Optimal Results
We have a combination of workforce management and workforce productivity cloud-based software solutions that integrate seamlessly into your existing telco tech stack, driving optimal results across your field service.
”"We couldn't do without Totalmobile, you provide us with expertise in connectivity, efficiency and effectiveness."
Chris DaviesCTO County Broadband
A complete end-to-end solution
Totalmobile have been working with the Telecommunications industry for a number of years, meeting the industry’s unique demands around operational efficiency, the need to reduce operational cost and meeting both staff and customer’s growing expectations.
Better Manage Planning of Work
We provide a scheduling solution that provides efficient allocation of your field service engineers across sometimes complex scheduling goals, ensuring the availability of the right skills at the right time and place to meet service levels.
Better Manage Demand
We enable Telco organisation to better manage the demand placed on their services for both scheduled and in-day work changes via a complete job management solution.
Better Manage People
We offer a full shift planning optimisation service that ensures you are reacting to planned and unplanned demand effectively with the workforce you have.
Understanding Employee Performance
We offer a field service intelligence solution that offers real-time intelligence and understanding of everything that is happening across your field service process.
Anchored Through Our Platform Capabilities
Anchored Through
Our Platform Capabilities
Real-time Dynamic Scheduling
With automated workforce scheduling, Totalmobile helps Telco providers a better way to allocate resources to meet service demands. It ensures the most efficient distribution of staff to achieve complex scheduling goals and the adaptability to allow for rapid response to required changes during the day.
Real-time Dynamic Scheduling
Automated Agile Scheduling
With automated workforce scheduling, Totalmobile helps Telco providers a better way to allocate resources to meet service demands. It ensures the most efficient distribution of staff to achieve complex scheduling goals and the adaptability to allow for rapid response to required changes during the day.
Work Order Management
Field Service Intelligence
Totalmobile’s comprehensive field service intelligence solution equips Telco providers with a complete understanding of past, present, and future service delivery. This ensures that critical information is available at the right time, empowering operations management to make effective decisions, enhance field service performance, and drive actual operational value.
Field Service Intelligence
Measuring Employee Performance
By harnessing the power of data analytics and performance metrics, Totalmobile helps Telco providers identify areas for improvement, optimise resource allocation, and continually refine their service delivery strategies to serve their customers better.
Measuring Employee Performance
Scheduling 8000 – 10,000 jobs per day in less than 30 mins + 2million in fuel savings
”The best part about Totalmobile’s solution is that the schedules are calculated and ready to go in just 15 minutes. Our managers no longer need to spend their weekends preparing for the week ahead…”
Jason ChandlerSn. Operation’s Director at Kelly Group
Are you ready to take your scheduling to the next level?
Thousands of field engineers are automatically scheduled each day with Totalmobile’s Telecoms solutions.
