Totalmobile offers a complete automated field service management platform allowing Airports, particularly the smaller air hubs, to transform workflow and ensure labour supply is optimised and service levels maintained across both passenger processes and supply chain.
55%
improvement in productivity through enhanced customer satisfaction
35%/minute
average cost saving provided by automated planned scheduling
£1.5m
reduction in the cost of recruitment and retaining shift workers
Totalmobile’s scheduling and rostering solution continuously supports the Airport industry meet fluctuations in demand.
A fully automated platform of field-service management capabilities
Solutions that adapt and innovate to adjust immediately to meet demand in service within the airport industry
Workforce Efficiency
Planning and having the right amount of workforce in place to meet demand can significantly increase efficiencies particularly when using a ‘live’ view of cover to support on-the-day resourcing decisions. By using intelligent data insights and AI, airports can better predict passenger flow and adjust staffing levels accordingly.
Predictive Maintenance
Using advanced technologies, such as IoT sensors, machine learning algorithms, and big data analytics to monitor the health and performance real-time of critical equipment, is emerging as a critical component of airport management.
Improved Service Quality
With end-to-end service levels being met through optimised rostering. comes an enhancement in customer satisfaction which in turn can lead to a 55% improvement in productivity and hence incremental revenues gained.
Addressing the unique challenges facing localised Airports
Better managing resources to meet demand.
With the growth of global air traffic, the focus of aviation is shifting towards smaller, regional airports. While major air hubs will always play a vital role, the growth of budget airlines and the increasing demand for short-haul flights are driving the expansion of regional airports. These airports, often serving as gateways to less accessible regions, are becoming critical points in the global aviation network.
Totalmobile provides a scalable SaaS based field operation platform uniquely positioned to provide the airport industry across UK and internationally.
Workforce Management, comprising of rostering, scheduling and shift pattern design capabilities address the acute challenges placed on the field workforce within airports, particularly those operating in the smaller local air-hub environment.
Benefits of Technology and AI in airports
Managing unpredictable fluctuations in service demand.
Managing variability and volatility in demand is an ongoing challenge in airports particularly the local air hubs. Coping with unpredictable variation in resource requirements or unplanned change in demand (ie. Change of Flight Gate) requires the ability to react to change in an automated and dynamic way. Being able to predict huge fluctuations in passenger flow and being able to meet this demand accordingly not only enhances operational efficiency but it improves the passenger experience.
Airports are no longer just hubs for travel.
”They are complex ecosystems that must balance efficiency, passenger experience and security. A significant trend we’ve observed is the growing differences between how major international hubs and smaller regional airports operate.
Rob GilbertManaging Director, Commercial and Infrastructure at Totalmobile
A complete end-to-end solution
Totalmobile offers a complete automated field-service platform allowing Airports, particularly the smaller air hubs, meet both predicted and volatile demand with their existing workforce. Transforming workflow with technology and AI ensures labour supply is optimised and service levels are maintained across both passengers and supply chain.
Better Manage Fluctuating Demand
Totalmobile helps Airports better allocate resources to meet service demands, ensuring the most efficient distribution of trained staff to achieve complex scheduling goals.
Better Manage People
Totalmobile equip Airports to better manage their people through efficiently designed shift patterns that are right for the specific, skilled services of their workforce.
Better Manage Assets
Totalmobile enables Airports to consolidate all field-based activities into one platform shared across their operations. This centralises all maintenance activities and work orders, whether reactive or planned, customer-initiated or provider-driven.
Anchored Through Our Platform Capabilities
Anchored Through
Our Platform Capabilities
ABILITY TO RESPOND RAPIDLY TO DEMAND
The field service management platform adapts to allow for rapid response to required changes during the day, ensuring service delivery remains agile and responsive. This allows a complete understanding of the size and the shape of the workforce needed at any given time – based on current and future inflows of work.
Real-time Dynamic Scheduling
An optimised workforce who are empowered
The fully optimised rostering solution ensures the right people with the right skills are available at the right time, working the right shifts. The capability of allowing employees to self-serve their shifts, staff are more involved in the planning of their work, helping to highlight transport organisations as an employer of choice.
Rostering and Shift Pattern Design
Field Service Intelligence
Totalmobile’s comprehensive field service intelligence solution equips the Airport Industry with a complete understanding of past, present, and future service delivery. This ensures that critical information is available at the right time, empowering operations management to make effective decisions, enhance field service performance, and drive actual operational value.
Field Service Intelligence
Are you ready to take your scheduling to the next level?
Thousands of field engineers are scheduled each day with Totalmobile’s end-to-end field service management solutions.
