Introduction
Many Local Authorities, amid the COVID pandemic, are considering ways to use digital innovation
to enhance access to information and automate inefficient processes with the ultimate goal ofhelping to deliver a greater level of customer service.
By transforming services through technology
there are a range of organisational level benefits
that can be achieved, including creating additional
workforce capacity and reducing operational costs, which is as important as ever as more departments face huge pressures and demands on services.
