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Ambulance Services

The UK’s Leading Ambulance Resource Management Solution

Designed specifically for Ambulance Services, Totalmobile offers a dedicated and comprehensive Resource Management solution designed for unique and complex rostering challenges with functionality that supports ambulances staffed by a dual crew.

  • Increased productivity & efficiency
  • Reduction in overtime
  • Reduction in absences 
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Trusted by:

Delivering Transformational Benefits

Supporting UK Ambulance Services to tackle their biggest challenges, enhance service quality and deliver improved ways of working

Workforce Efficiency

Save time by automating simple, high volume administrative tasks

100% Compliance

Comply with demand and standards

Integrated Systems

Avoid double-keying data by sharing data across other force systems

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A Challenging Environment

Increases in demand, workforce shortages and a lack of funding are systemic challenges currently facing the Ambulance Service, but that’s not all. Ambulance Service operations, including Support Staff, are facing many other challenges, including:

  • No clear, current and accurate picture of available resources (with current skills) that could be deployed in an emergency situation
  • Incorrect monthly payroll due to difficulty capturing actual time worked and claims for specific allowances
  • Difficulty offering flexible working arrangements
  • The planning/rostering team responding to numerous annual leave or shift swap requests
  • Staff not able to ‘Self-Serve’ via a mobile App or Web Portal
  • Double-keying information between the Resource Management System and other systems (HR, Payroll, Command & Control)
  • Regularly under resourcing (and occasionally over resourcing)

By deploying the correct technology, your Ambulance Service can deal with complex scheduling needs whilst also helping to maximise the value of the available workforce.

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How Our Technology Benefits Ambulance Services

Market Leading Software

Totalmobile’s complete field service management platform maximises efficiency and effectiveness and enables ambulance services to tackle some of their biggest challenges:

Dynamic Response

Adapt swiftly to frequent changes in a 24/7/365 Emergency Service. Rapidly assess staff availability and balance people and demand, filtered by skill type, location, function, and hour of day.

Forecasting

Gain both real-time and forecast views of resource levels, dynamically adjusting as staff become absent from, or return to duty.

Process Automation

Save time by automating simple, high volume administrative tasks, such as Annual Leave and Shift Swap requests. The powerful Sickness module helps you effectively manage sickness absence in one place.

Reduced Operational Expense

Reduced overtime costs and superior management information by maintaining full control over your claim and approval process.

Safe & Compliant Service

Compliance with your policies and standards by ensuring the right staff and skills are available and assigned to the appropriate shifts.

Intuitive UX

Avoid double-keying data by sharing key information between operational systems with GRS’s proven interface capabilities.
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Improving Staff Satisfaction

Empower your Ambulance teams with Self-Service Management

The Totalmobile Ambulance Services solution offers a comprehensive range of functionality for first responders and ambulance service staff to ‘self-serve’ using the GRS mobile app and self-service web portal, including: 

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Volunteering

Ability to volunteer for vacant shifts. 

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Visibilty 

Full visibility of individuals duties, months into the future. 

Accurate Payroll

Electronic timesheets that precisely capture actual time worked

Annual Leave 

Ability to apply for annual leave and any other absence. 

Shift Swaps

Ability to apply for a ‘Shift Swap’. 

A COMPLETE END-TO-END SOLUTION
Electronic Timesheets

Track work hours, absences, and overtime with an electronic timesheet module. Features include ‘Clock On/Off’, absence management, expense claims for missed breaks, shift changes, and mileage, plus an approval workflow for accuracy.

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Effective Resourcing & Ad-Hoc Rostering

Quickly allocate resources for ad-hoc incidents and special events. Easily move individuals or teams to different areas for temporary or permanent coverage, ensuring seamless shift management. Identify vacant shifts, enable staff to volunteer, and automate shift coverage.

Shift Planning & Shift Pattern Design

Efficiently manage complex shift patterns (rotating, agile, flexible) and all absences (sickness, holiday, training) in one place, built to support compliance helping align with working time regulations and local rules.

Self-Service Access to GRS

Access GRS on the go through a mobile app or web portal. Staff can view rosters, request time off, manage absences, swap shifts, track leave balances, and respond to overtime opportunities

Anchored Through

Our Platform Capabilities

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Workforce Rostering

Manual or automated rostering functionality that can assign staff to vacant shifts based on core, predefined shift pattern rules.

Workforce Rostering

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Dynamic Scheduling

Ensure the efficient allocation of resources, enabling your organisation to achieve complex scheduling goals while taking time, location, availability and service levels into consideration.

Dynamic Scheduling

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Lone Worker Protection

Alert and location-based technologies that rapidly react to risks in the field, ensuring the safety of employees at all times.

Lone Worker Protection

London Ambulance Service released

3,414 extra people hours

across 70 ambulance stations.

“Response & patient care improved with variable shift cover that met intra-day demand 365 days a year”.

London Ambulance Service
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Are you ready to take your scheduling to the next level?

Thousands of ambulance crews are scheduled each day with Totalmobile’s Resource Management system.

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Find Our More About Our Solution for Ambulance Services

Totalmobile is a Field Service Management (FSM) provider passionate about making work and the lives of mobile workers better.

Our Resource Management Solution is helping Ambulance Services in the UK to optimise cost, effectiveness and the duty of care of their most valuable resources (people). The key to this is aligning your rosters to fluctuating demand and employee availability.

Complete the form to get in touch with us today and find out more about our resource management solution.